Privacy Policy
Last Updated: December 2024
Introduction
Orange Panda Fit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our fitness facility, use our website, or engage with our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Contact Information: Name, email address, phone number, and mailing address
- Payment Information: Credit card details, billing address, and transaction history
- Health Information: Fitness goals, medical conditions relevant to exercise, and emergency contact details
- Identification: Photographs for membership identification purposes
- Account Credentials: Username and password for member portal access
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website addresses
How We Use Your Information
We use your personal information to:
- Provide Services: Manage your membership, process class bookings, and schedule private sessions
- Process Payments: Handle credit purchases, membership subscriptions, and refunds
- Communicate: Send booking confirmations, schedule reminders, and facility updates
- Improve Experience: Analyze usage patterns to enhance our services and website
- Marketing: Send promotional offers and newsletters (with your consent)
- Safety: Ensure the safety of our members and staff
- Legal Compliance: Meet legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Companies that assist with payment processing (Stripe), email delivery, and website hosting
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through Stripe
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to:
- Maintain your active membership
- Comply with legal obligations
- Resolve disputes and enforce agreements
Inactive member data may be retained for up to 3 years for business and legal purposes.
Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a portable format
To exercise these rights, please contact us using the information below.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
For privacy-related questions or to exercise your rights, please contact us:
- Email: info@orangepandafit.com
- Phone: (949) 350-5565
- Address: 22600 C Lambert St Suite 909, Lake Forest, CA 92630
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. To exercise these rights, please contact us using the information above.